Enhanced educational programs, resources, and tools are available to your hospital
New courses will be released on a rolling basis so please check back often for updates!
3 RACE Approved CE Credits
Understanding practice ownership dynamics is integral to a successful veterinary practice, but often the topic is overlooked. In this unique educational series, learn the pros and cons of group practice ownership, preparing your associates for ownership, how to build a staff that thinks like owners, and so much more with Dr. Beth Davidow, author of The Veterinary Idealist.
Should I Bring in a Partner? The Pros and Cons of Group Practice Ownership
How to Prepare Your Associates for Ownership
How to Build a Staff that Thinks Like Owners
Creating a Shared Vision
Employee Engagement: Using Empowerment, Shared Vision, and Shared Values to Win Over & Keep Staff for the Long Term
Better Meetings: Why this Might Be Your Best Staff Investment
5 RACE Approved CE Credits
Increase client engagement and compliance, brush up on phone skills, set client service standards and communicate value with the help of Dr. Amanda Donnelly, published author, speaker and active member of the veterinary community!
Introduction & Implementation Techniques for Transforming Your Client Communications
Essential Phone Strategies & Skills Every Team Member Needs to Know
Effective Ways to Increase Client Engagement
Enhancing Client Education & Communicating Value
How to Handle Difficult Clients & Money Conversations
Working as a Team to Improve Patient Workflow
Setting Client Service Standards
11.5 RACE Approved CE Credits
Supporting Rising Leaders
Gain insight with Carolyn Becker of Starpath Consulting on how to help transition a staff member into a leadership role. Whether from technician to lead technician or customer service representative to lead customer service representative, you will be well prepared to ensure your team members become successful new leaders.
Identifying and Nurturing Leadership Potential
Supporting Rising Leaders with Training & Resources
Mentorship Programs for Rising Leaders
Paving the Way for Acceptance Among Peers
Coaching New Leaders, In Good Times & Bad
Letting Go - How & When to Step Back
Interviewing and Hiring for Cultural Fit
This in-depth course with Carolyn Becker of Starpath Consulting delves into techniques to help veterinary leadership teams hire a great cultural fit. Learn how to develop customized interview questions to determine if a candidate's values align with your hospital culture and how to select the right person for your team!
Weaving Culture Into The Interview Process
Behavioral Interview Techniques for the Veterinary Practice
Developing Behavioral Interview Questions for Your Practice Culture
Involving Your Team in the Interview Process
Red Flags to Watch for After Hire, And What to do About Them
Supporting Mental Health Issues from an HR Perspective
This course takes an in-depth look into supporting people who are coping with mental health issues. Carolyn Becker will discuss how to approach this sensitive subject with employees, what the boundaries are for conversations, and when to step in and offer help. The course will also review several case studies to illustrate how mental health can affect performance, discusses employees with suicidal ideations, and provides managers with tools and resources to respond to these situations.
Talking with Employees About Mental Health Concerns
Responding when an Employee Expresses Thoughts of Self Harm
Medical Documentation for Mental Health Issues
Case Study: Poor Attendance as a Result of Mental Health Concerns
Case Study: Suicidal Employee
Case Study: Is it Job Abandonment or Something Else?
Case Study: Mental Health Issues Masquerading as Poor Performance
Addressing Serious Performance and Conduct Concerns
This course is designed to give hospital leaders techniques to approach tough conversations and address complex performance issues, including misconduct, toxic employees, and job performance, and attendance situations. Methods to properly document disciplinary action and termination are discussed. The course will review several case studies surrounding serious performance and misconduct concerns.
Approaching Tough Conversations with Confidence
Responding to Misconduct in the Workplace
Terminating an Employee
Case Study: Poor Job Performance
Case Study: Poor Attendance and Punctuality
Case Study: Toxic Employee
Case Study: Misconduct
5.5 RACE Approved CE Credits
Delve into the world of best safety practices with Dr. Chery Kendrick and VetOSHA! With two training tracks dedicated to your management team and your staff members, your veterinary hospital will be ready to meet OSHA requirements and become an ever safer workplace. This comprehensive series will cover general safety, emergency action plans, bloodborne pathogens and zoonotics, COVID-19 protocols, cleaning and disinfection, chemical safety, radiology safety and laser safety.
Course Modules: Management Track
OSHA Overview for the Practice Manager
OSHA Inspections: Understanding Your Rights and Responsibilities
OSHA Paperwork Simplified
OSHA Roles in the Veterinary Practice
The EAP: Emergency Action Plan Essentials for Managers
OSHA Training for Team Members
Management of Workplace Behavior
Manager's Guide to COVID-19
Course Modules: Staff Track
OSHA Basics for the Veterinary Team
OSHA Rights and Responsibilities for the Staff
Emergency Action Plans for Staff
OSHA Principles of General Safety
Professional Behavior in the Veterinary Clinic
Dealing with Workplace Violence
Biological Hazards: Bloodborne Pathogens and Zoonotics
COVID-19 for Staff
Cleaning and Disinfecting in the Veterinary Practice
Chemical Safety in the Veterinary Clinic
Keep up with hot topics in the industry. Participate virtually with
Boehringer Ingelheim’s free LEARNING LIVE program at BI-CONNECT.com. You can earn CE credits for every live webinar you attend.